Work Location: DHL Central Asia Hub 

(A shuttle bus service is available for transportation between Tung Chung MTR station and office)

Responsibilities:

As a Customs Clearance Support Agent at DHL Central Asia Hub, you will report directly to the Customs Clearance Supervisor. Your key responsibilities will include:

• Facilitating in the smooth customs clearance process for DHL shipments by engaging with Hong Kong Customs, Government authorities, and providing customers with expert guidance on clearance requirements.
• Collaborating with customers or DHL counterparts from overseas to gather all essential shipment information and documents, ensuring efficient and compliant clearance in accordance with regulatory standards and company policies.

This role requires effective communication skills, a strong understanding of customs procedures, and the ability to work collaboratively with various stakeholders. By joining our team, you will contribute to the seamless customs clearance operations at the DHL Central Asia Hub.
 

Requirements: 

• Possession of a diploma or equivalent qualification
• Minimum of 3 years' working experience, preferably in airport operations, airlines, express services, international transportation, or freight forwarding
• Knowledge and experience in customs clearance procedures, trade declaration, and handling of licenses and permits will be advantageous
• Strong customer service skills, along with excellent analytical, communication and interpersonal abilities
• Fluent in spoken and written English and Cantonese. Proficiency in Putonghua is preferred
• Proficient in PC skills, including hands-on experience with MS Office applications such as MS Word, Excel and PowerPoint. Typing speed of at least 30 words per minute
• Availability and willingness to work on 24-hour shift schedules, which may include overnight and weekend shifts
   

Application: 

To apply for this position, please click on the "Quick Apply" button to submit your application, including your expected salary through our online platform.

If you have any inquiries, please feel free to contact our HR Recruitment Hotline at 6468 3671 via WhatsApp.

Personal Information Collection Statement pertaining to Recruitment

DHL Express (Hong Kong) Limited / DHL Aviation (Hong Kong) Limited (“DHL”) is committed to protecting and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance of Hong Kong (the “Ordinance”) and DHL’s Personal Data Protection Policy (the “Policy”) at https://www.dhl.com/hk-en/home/footer/local-privacy-notice.html

By proceeding to respond to this recruitment advertisement, you consent that we may use, retain, process, transfer or otherwise handle the personal data that we collect from you for recruitment,  application processing, assessment and communication purposes (including any other purposes directly related thereto) in accordance with the Policy.

All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of not more than two (2) years after which such data will be destroyed.

You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent. Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Division in writing.