Ricoh is a leading provider of digital services and innovative solutions to support our customers’ digital transformation and business process optimization. To cope with our business expansion, we are looking a team of talent joining our Ricoh Family.

About Your Role:

• Proactively monitor customer IT systems to identify potential issues
• Troubleshoot and resolve discovered issues, coordinating with relevant teams for prompt resolution and prevention
• Collaborate with cross-functional teams to tailor a monitoring plan for customers
• Analyze monitoring data to identify trends, patterns, and areas for improvement
• Provide technical guidance and support to customers, optimizing their IT systems for maximum value
• Assist in documenting monitoring processes, troubleshooting procedures, and best practices
• Stay updated with the latest industry trends, emerging technologies, and best practices in the field

Does it sound like you?

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• Proven experience in IT monitoring, troubleshooting, and incident response
• Strong technical background with knowledge of IT infrastructure, systems, and networks
• Relevant certifications (e.g. ITIL, Zabbix, NCAP, Azure, CompTIA Security+ etc) would be advantageous
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work independently and collaboratively in a dynamic team environment

We offer 5-day flexible hour work, attractive remuneration and benefits package to the right candidate

Interested parties please forward your full resume (in Microsoft Word or PDF format) with current and expect salary to Ricoh Hong Kong Limited, by clicking "Quick apply".

Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.