Responsibilities:

• Handle customers’ enquiries, feedback and complaints from different sources like phone, WhatsApp and email in a professional and timely manner
• Handle customer enquiries and proactively follow up with related parties
• Manage Request for Quotation of Birthday Party and school visit
• Maintain high standard and effectiveness of customer service, record keeping and reporting
• Manage the booking process for events, including taking bookings, coordinating with customers, and ensuring that all necessary information is captured
• Perform other administrative duties as assigned

Requirements:

• Higher Diploma holder or above
• Experience in customer service or related sector preferred
• Strong communication or negotiation skill
• Proficient in MS Office (including Word, Excel)
• Good command of written and spoken English, Chinese and Mandarin
• Five days’ work and need to work on Saturday or Sunday each week