Responsibility:

1、Providing and handling end user question and service request of IT perspective in a timely manner

2、Good communication between end user and IT team, deliver right message in time to avoid confusion, complaint from end user

3、Providing end user technical support for voice, network, and end user related (hardware, software installation, configuration requirement etc) in compliant

4、Installation, configuration and support to all software including windows, Microsoft office and other company applications

5、Support of company mobile devise

6、Log calls, follow up and keep tracking status till finish user request or solve incident in a timely manner, ensure successful resolution of ticket

7、Ensure IT service level meets the SLA

8、Asset inventory tracking and methodology

Requirement:

1、The person is expected to be a professional with more than 1 years’ experience in end user support

2、In depth knowledge of Desktop PC, Laptop and other related products

3、In depth knowledge of video conference system, voice system and printers

4、In depth knowledge in Windows OS terminal and servers, MS office, anti-virus software

5、English communication skills including written and oral

6、The person should be exceptionally motivated, and enthusiastic team player with strong analytical skills; results-focused achiever, responsible and able to handle multiple tasks simultaneously

Location:Cheung Sha Wan Road, Laws Commercial Plaza, Cheung Sha Wan, Kowloon Peninsula

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to [email protected]