The role is responsible for overseeing various operational tasks and activities to ensure the smooth running of daily operations at the Operation Office. This role is the direct report line of Cleaning Attendant Team and Staff working in Operation Office. The incumbent encompasses carpool operations and management, supervision for cleaning services, reception and internal logistics management of Operation Office, support for organisation-wide events, organization-wide materials ordering, emergency support, and ensuring visitor satisfaction regarding site facilities.

Major Responsibilities:

Carpool/Carpark Operations and Management:

• Manage carpool operations, including scheduling, carpool booking, vehicle purchasing, vehicle maintenance, and fuel management.
• Manage carpark operations, including carpark booking, vehicle on-site checking and EV charger utilization.
• Ensure compliance policies and procedures.
• Assistant in overseeing the performance of the carpool and carpark, providing guidance and support as needed.

Cleaning Services Management:

• Manage attendants and contractors for cleaning services.
• Assign duties, monitor performance, and ensure proper training and adherence to cleaning protocols and KFBG practices.
• Maintain inventory of cleaning supplies and equipment.

Operation Office Reception & Operations, Internal Logistics:

• Manage the operation office reception area, including hosting, greetings, and notifying staff of external guests (non-visitors) arrivals.
• Perform on-shift duties, ensuring the smooth functioning of daily operations of the Operation Office based on the needs
• Handle internal logistics, such as mail and package delivery, printing, and other administrative support.
• Maintain a professional and welcoming environment at the operation office.

Pre-, Post-, and During Organisation-Wide Events Support:

• Provide operational services support for organisation-wide events.
• Coordinate attendant pool manning, delivery and site logistics, and other facilitations as required.
• Facilitate the setup and teardown of event spaces.

Organisation-Wide Materials Ordering (OPS related):

• Manage the ordering and replenishment of materials related to operations, such as toilet tissue paper, cleaning detergent, printing paper, and stationery.
• Ensure adequate stock levels and coordinate deliveries.
• Monitor usage and report any discrepancies or issues.

Emergency Support:

• Provide support during emergencies, including assisting with poaching or medical incidents.
• Collaborate with relevant authorities, such as ambulance services, to ensure a prompt and effective response.

Facilities Management:

• Manage operational facilities such as first aid box, walkie-talkie, water dispenser and access card. 
• Conduct regular patrolling of the lower to mid farm area to ensure a safe and pleasant visitor experience.
• Perform routine checks of facilities, report any maintenance issues, and coordinate with the maintenance team for timely resolutions.

Job Requirements:

• Commitment to the mission, vision, and values of KFBGC.
• Minimum of 3-8 years relevant working experience. 
• Degree holder in relevant fields preferable, candidate with experience with lower academic qualification would also be considered.
• Prior experience in operations, facility management, or related roles is advantageous.
• Proficiency in written and spoken English and Cantonese, and computer literacy.
• Outstanding organizational and multitasking skills with the ability to manage competing priorities.
• Very good communication and interpersonal skills.
• Detail-oriented with a focus on quality and efficiency.
• Ability to work independently and collaboratively in a team environment.
• Flexibility to work on shifts, including weekends and public holidays.
• Proficiency in MS Office applications.
• A proactive and customer-focused approach.
• And any other tasks in the team as assigned when needed.
• The final offer title will depend on the candidate's experience and professional background, ensuring suitability.

Application Method:

Interested parties, please send your CV with current/last salary, expected salary and availability, together with a cover letter describing relevant work experience and reasons for interest in the post to the People & Culture Department, Kadoorie Farm & Botanic Garden Corporation, Lam Kam Road, Tai Po, New Territories, Hong Kong or via email at [email protected]