Role & Responsibilities

• Provide professional training, support, and prepare related materials to corporate clients and internal staff, both on-site and remote.
• Prepare data collection and analysis on quality issues.
• Assist to establish and maintain standard operating procedures and flow.
• Manage and assist in the training schedule and Mystery Shopper Program.
• Assist to maintain and manage long-term client relationships and support the daily operations and business results of key accounts.
• Handle customer feedback and inquiries.
• Support business development team and operation team when necessary.
• Perform other ad hoc duties when required.

Requirements 

• Degree holder in a related discipline (fresh graduates are also welcome).
• Good command of English and Cantonese.
• Excellent communication and presentation skills
• Positive attitude and strong desire to deliver exceptional results with great attention to accuracy and detail.
• Experience in performing Quality Assurance, Training, or customer relationship experiences will be an advantage.
• Immediate availability is highly preferred.