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Within Wealth and Personal Banking, the Consumer Assets team is responsible for improving portfolio profitability and achieving growth objectives for all lending products in Asia-Pacific, including credit cards, personal loans, overdrafts and mortgages. Operating in several strategic markets across the region, the division is a key contributor to the profitability of the HSBC private wealth business.

We are currently seeking a high calibre professional to join our team as a Card Product and Journey Manager.

Principal Responsibilities

• Assist to formulate card product strategy to define distinctive product proposition for target segments to maintain leadership position in the market
• Work closely with data analytics teams to conduct regular data analysis to keep close monitoring on the product performance to identify potential risks and opportunities for business growth
• Manage and implement card product feature enhancement from time to time in response to the market landscape change with business case projection to ensure profitable returns on investments
• Drive customer journey enhancement with digitization and collaborate with other business units to develop superior end-to-end customer experience across channels and customer touchpoints
• Participate in new product and digital projects with end to end exposure from delivery planning, P&L forecast, requirement scoping, card scheme negotiation, risk clearance, product commercialization and coordination work with different stakeholders to ensure a smooth project delivery to achieve the business goals
• Support day-to-day business tasks including but not limited to cost control and monitoring, competitor review and internal compliance and risk stewards clearance when required

Qualifications

• Degree holder in relevant disciplines
• Work experience on credit card and managing affluent/ high-net-worth segment is preferred. Experience in digital projects or analytical areas would be a plus
• Strong business acumen and project management skills
• Self-driven with strong drive and positive working attitude
• Excellent analytical and problem-solving skills with critical thinking
• Fluent in Cantonese and English with good presentation skills

You'll achieve more when you join HSBC.
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Issued by The Hongkong and Shanghai Banking Corporation Limited.