Responsibilities

Act as the on-site contact persona to ensure the high quality of service is provided in the site.

Important front line main contact for in-house tenants.

Act as a Brand Ambassador  – review and work with Housekeeping Team and the Repair & Maintenance Team to ensure rooms are up to V Standard.

Take care of the needs of tenants and potential tenants at any time to enhance and personalize their experience.

Support move-in and move-out process for the tenants and handle paperwork such as booking forms and license agreement.

Conduct walkthroughs to address any issues, escalating any recurring issues to your supervisor and relevant cross-function teams.

Coordinate with head office internal departments such as Accounts to properly handle and adhere to the firm’s Policy and Procure (P&P), and to ensure that front office business functions effectively.

Maintain good relationship with tenants.


Requirement

Minimum 3 years’ relevant experience, and/or hospitality industry preferred

Customer-focused, well-groomed, and pleasant personality

Good command of Cantonese, Mandarin, and English

Always strive to go above and beyond