Your new company

Our client specialize in cross-border logistics and has 20 years of experience in cross-border e-commerce shipping.

Your new role

• Manage and provide comprehensive customer support to assigned major accounts, focusing on business development and sales processes.
• Assist in prospecting and acquiring new customers, including preparing rate proposals and service offerings.
• Support the preparation of contracts and ensure timely updates for any changes.
• Identify and assess customer needs and requirements, providing effective business solutions in collaboration with Business Development Managers.
• Conduct customer profile analysis and prepare monthly performance reports to track key metrics.
• Implement standardised operating procedures (SOP) for new customers to ensure seamless onboarding in coordination with the customer service team.
• Proactively identify and resolve customer escalations and issues, managing exceptions with a strong focus on customer satisfaction.
• Organise and maintain sales tools and systems to streamline operations and enhance productivity.
• Communicate and collaborate with local and international teams, providing regular updates and participating in meetings.
• Attend marketing and promotional events to represent the company and contribute to business growth.

What you need to succeed

• Minium of 2 years of experience in the logistics/ e-commerce industry.
• Preferred experience in account management and customer service.
• Knowledge of postal and commercial distribution, with familiarity in e-commerce marketplace and air freight operations.
• Proficiency in data analysis using tools such as Excel.
• Strong business analysis skills and the ability to prepare compelling proposals.
• Excellent problem-solving and communication skills.
• Process-driven with a result-oriented mindset.
• Ability to work collaboratively in a team and possess a strong customer service orientation.
• Willingness to perform sales administration tasks.
• Fluent spoken and written English and Chinese (Mandarin).

What you will get in return

• The opportunity to work within a dynamic and growing organisation in the logistics industry.
• Competitive compensation package based on qualifications and experience.
• Exposure to a diverse range of customers and projects, providing valuable learning and career development opportunities.
• A supportive and collaborative work environment that values teamwork and innovation.
• Opportunities for personal and professional growth through training and development programs.

What you need to do now
If you're interested in this role, click 'apply now'. For more information on this role or to find out more opportunities in office professional, feel free to contact Posey Ho at [email protected]