Descriptions:

• Proficient in handling various policy servicing requests in compliance with standard procedures, regulatory requirements, contract terms, and SLA commitments.
• Engage in company projects and assignments (end to end participation), such as User Acceptance Testing (UAT) of new production systems, Day 1 & Day 2 product implementation, revamping customer/broker portals, handling system change requests, and managing record retention exercises.
• Develop and maintain strong relationships with the Distribution team to ensure prompt resolution of request level issues.
• Support the Team Head and colleagues by undertaking ad-hoc tasks as assigned.

Requirement:

• Bachelor's degree with 3-5 years of working experience, preferably in the insurance/financial industry, with a preference for experience in life insurance.
• Proficiency in both written and spoken English and Chinese.
• Proficient in MS Office and MS Access.
• Knowledge of AS400 would be an advantage.