Responsibilities

• Handle customer enquiries and complaints received via the MTR hotline
• Provide administrative support to the team, including preparing correspondences and notices
• Assist in maintaining a database of customer enquiries

Requirements

• Grade E / Level 2 / “Attained” or above in 5 subjects of HKCEE / HKDSE, including English and Chinese Languages
• A minimum of 4 years’ relevant experience, preferably gained in customer service industry
• Positive mindset and ability to work under pressure
• Good command of both written and spoken English and Chinese (including Putonghua)
• Hands-on experience in Chinese word processing

Remarks

• Working Location : MTR Kam Tin Building, Kam Tin, NT
• Working Hours : 20 working hours and 5 days per week (Mon-Sat) (fixed roster at 4 hours per shift)
• Duty hours: 
  • 8:30am-12:30pm or 1:00pm-5:00pm (4 days in Mon-Fri); and
  • 8:30am-12:30pm (Sat)

Applications 
You are invited to apply online via http://www.mtr.com.hk/mtr_job_en or send in your CV stating the position (with reference number) you are applying for by mail to Human Resource Management Department, MTR Corporation, G.P.O. Box 9916, Hong Kong on or before 11 July 2024.

For other job openings, please visit MTR Corporation’s website for more details. All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purpose and will then be destroyed.