The Repulse Bay is seeking for a Senior Customer Services Officer / Customer Services Officer to support the daily operation.

• Provide good training and career development opportunities
• Exceptional market leading benefits such as comprehensive family medical insurance (including dependents), 17 paid statutory holidays, 12-15 vacation days, 3 days paid carer’s leave and non-contributory ORSO retirement scheme
• Highly competitive total remuneration package on offer

Key accountabilities

• Provide customer services to the residents, including in-room check-in upon arrival and handle tenant’s enquiries or maintenance requests
• Conduct daily patrolling around the complex and follow up on the irregularities identified during the patrol
• Assist the supervision of renovation work in apartments for new leases or renewal leases
• Perform inspection in the apartments to identify defects after the tenants check out
• Perform coordination for the implementation of upgrading / improvement projects with the related parties
• Perform administrative work

General requirements

• Certificate / Diploma in Property, Housing Management or related field
• Holder of valid Security Personnel Permit
• Hospitality and customer oriented with outgoing and pleasant personality
• Good organisation and interpersonal skills
• Demonstrate a high sense of responsibility and teamwork spirit
• Self-motivated and willing to take on initiatives and new challenges
• Proficiency in spoken English and Cantonese
• Knowledge in Building Services, Housing Management or Hospitality Management will be an advantage
• Candidate with less experience will be considered as Customer Services Officer

We are delighted to receive your resume for further consideration and will communicate directly with suitable qualified applicants.

All applications will be handled in the strictest confidence. Personal data collected will be used for recruitment purposes only and may be retained for up to 2 years as per our Job Candidacy Privacy Notice listed on our company website. Successful applicants will be contacted within four weeks.