Responsibilities:

• Manage the daily running of the call center
• Set, Monitor & Review the performance of staff, identify training needs and organize appropriate training sessions
• Monitor team performance to ensure all call activities comply with Company rules and regulatory requirements and achieve KPI

Requirements:

• 6 years of related experience in Call Center with at least 1 year supervisory experience
• Experienced in Call Center management/ Beauty industry will be an advantage
• Customer-oriented with good communication skills
• Result-oriented with strong commitment towards team KPI achievement
• Immediate available is highly preferred
• Candidate with less experience will be considered as Assistant Manager