Reporting to the Customer Care Manager of the Company, your new role will mainly cover the following but not limited to:

• Support both members and tenants on points registration and redemption processing cycle with the BESPOKE system
• Answer VIP members’ enquiries and handle complaints in a professional manner via phone calls and email
• Support and assist VIP members / tenants to utilize the mobile apps of the BESPOKE loyalty program
• Assist members in the online journey to ensure their experience a new era of indulgent exclusivity
• 5-day work week with shift working hours on roster basis

What you'll need to succeed:

• Diploma or above qualification
• Possess minimum 3 years’ customer service experience in luxury retail/hospitality industry
• Pleasant and out-going personality, strong customer service and interpersonal skills
• Passionate about the luxury retail or hospitality industry
• Strong communication skills; Excellent command of spoken and written English and Chinese (Cantonese and Putonghua)
• Hands on experience in MS Word, Excel and PowerPoint

What you need to do now:
 
If you're interested in this role, click “Apply Now”. Salary and benefits will be commensurate with qualifications and experience.  For more information about Hongkong Land, please visit our website: http://www.hkland.com/

Information collected is for this recruitment and selection only. Applicants not hearing from us within four weeks from the date of advertisement may consider their applications unsuccessful. All documents and personal data of unsuccessful applicants will be destroyed once the post is filled.