Company Overview:
We are a leading technology information company based in Hong Kong, dedicated to providing innovative and effective technology solutions to our clients. We are looking for a dedicated and customer-oriented Customer Service Representative to join our team.
 

Job Responsibilities:
- Handle customer inquiries and provide accurate and timely information.
- Resolve customer issues and complaints in a professional and efficient manner.
- Maintain a high level of customer satisfaction by delivering excellent service.
- Assist customers with product usage, troubleshooting, and technical support.
- Process orders, returns, and exchanges according to company policies.
- Collaborate with other departments to ensure customer needs are met.
- Keep accurate records of customer interactions and transactions.
- Continuously seek to improve service quality and customer experience.
 

Job Requirements:
- High school diploma or higher education.
- At least 1 year of experience in customer service or a related field.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to work well under pressure and handle challenging situations.
- Proficiency in using customer service software and tools.
- Fluent in both written and spoken English and Chinese.
 

Company Benefits:
- Competitive salary and benefits package.
- Comprehensive training and career development opportunities.
- Friendly and supportive work environment.
- Regular team-building activities to foster team spirit.