HR Generalist Assistant (People & Culture Operations Assistant) (Job Ref: ADV/24/266)

ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment and our people.

Location: Quarry Bay or Kwun Tong (TBC)
Language: Chinese & English

Application deadline: 3 Aug 2024

What you’ll do

As a HR generalist, you will undertake a variety of HR transactions and support the business on HR activities, such as, but not limited to:

• Solve general and knowledge-based enquiries
• Inform business users about Employee Self Service and Manager Self Service opportunities
• Serve as first point of contact for Managers/Supervisors enquiries via various intake channels such as phone and chat
• Use systems to address, track and resolve P&C enquiries within Service Level Agreements
• Escalate unresolved P&C enquiries, retiree enquiries and requests
• Process data changes in P&C systems
• Review and approve data change requests input by others.
• Support in Performance Management administration (e.g., support in launching evaluation forms)
• Audit system/data
• Conduct research related to specific enquiries
• Execute compliance-related activities
• Understand available standard reports to support stakeholders.
• Produce HR letters and certificates requested by Employees.
• Monitor Visa and work permit expiry dates and liaise with Employees and Managers to ensure renewal is completed in a timely manner.
• Coordinate termination activities including send online exit survey instructions to Employees
• Provide administration support to People and Culture Operations team.
• Take up other administrative duties and ad-hoc assignments as required

Key qualifications

• Experience working in HR team.
• Understanding of HR policies and procedures
• Knowledgeable around employment laws and regulations
• Familiar with P&C compliance requirements, including labour laws, data privacy regulations, and reporting obligations
• Ability to manage employee data and records
• Experience using SAP Success Factors an advantage.

Personal skills you excel

• Strong oral and written communication, listening, and customer service skills
• Interpersonal skills
• Able to work in teams effectively
• Resourcefulness and ability to find answers quickly
• Thorough with responses to enquiries and issues
• Adaptable to different customer types and situations
• Good with technology to improve and automate activities
• Knowledge of the full P&C operations solution and intersection points
• Ability to multi-task and manage different issues at once by providing support over multiple, ongoing chats
• Ability to handle confidential information

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible. Interested parties please send a detailed resume, contact number and the job reference no “ADV/24/266” by clicking the “Quick Apply” button. 

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.