To contribute to the attainment of the company's business objectives by:

• Support the overall IT and Facilities Management Strategy on outsourcing nature of the business 
• Researches and identifies new and emerging technologies that will enhance the organization's operating efficiency and support enhanced customer services and revenue growth
• Management of the entire Infrastructure, Application and Service Support teams
• IT Financial management for system maintenance and support 
• Project management for strategic projects
• Derive the overall Information Security Strategy including implementation and maintenance
• As escalation point for major incidents

Main Duties, Responsibilities and Deliverables:

• Support senior management of the company to interface with senior levels of project clients in the region
• Manage several teams of professionals as well as vendors (in HK and China) on various IT functions (i.e. client support, system infrastructure support, application development and support), Facilities Management function, and Information Security function
• Drive pre-sales support with cost effective and technically sound solutions to win new client projects
• Maintain excellence technical service level to elevate project expansion and/or renewal opportunities

Experience and Qualifications:

• Bachelor degree in IT related disciplines 
• Min 15 years of proven experience in applications development, infrastructure management, information security or technical client services field and with in-depth knowledge in multiple aspects of IT domain such as server, network and voice systems, including 6 years managerial experience in IT discipline
• Strong leadership, client servicing, business acumen, critical /lateral thinking
• Able to use judgement to resolve complex internal and external issues
• Plan strategy and tactics to achieve medium to long term objectives
• Lead team of large workforce or manage multi-discipline and multi-national projects
• Able to write, present and communicate at senior executive level internally and externally 
• Excellent command of spoken and written English, Mandarin and Cantonese
• Having Facility Management related experience will be an advantage
• Having Information Security implementation and maintenance experience will be an advantage

Personal Competencies:

• Demonstrable leadership skills, project management skills, communication skills and presentation skills
• Good personality/attitude in terms of assertiveness, result-oriented, and total-ownership
• Good analytical and problem-solving skills in systems and operations related issues
• Embraces and promotes diversity

Functional Competencies:

• Demonstrable leadership skills, project management skills, communication skills and presentation skills
• Good personality/attitude in terms of assertiveness, result-oriented, and total-ownership
• Good analytical and problem-solving skills in systems and operations related issues
• Embraces and promotes diversity

Functional Competencies:

• Proven experience in the contact center field (preferably in a contact center outsourcing industry) with excellent knowledge of contact center technologies
• Regional exposure especially in Hong Kong and Mainland China is a MUST