Your role

• To handle customer telephone/ online platform inquiries to ensure their satisfaction
• To grasp any opportunities to sell or retain customers
• To handle customer complaints appropriately and timely escalate to Unit Manager when the case is beyond his/her knowledge and authority or requested by customers
• To properly follow the pre-set procedures and workflows and complete the job in a follow-up and follow-through manner
• To carry out any ad hoc duties as requested

To succeed in this role 

• HKCEE/ HKDSE graduate or above
• Able to communicate effectively in Cantonese, English and Mandarin
• Clear voice with a friendly and helpful tone
• Customer-focused, Proactive and eager to help and sell
• Able to effectively and efficiently manage the systems after training
• Knowledge of common PC software applications is an advantage 
• Working location: Tuen Mun/ Shatin Office

For any further information, please contact us through recruitment WhatsApp at 6392 5242 or hotline at 3922 6540.

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please click "Apple Now" or send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by sending Email to career-cso@ pccw.com or WhatsApp 6392 5242. 

For more information on other job opportunities of PCCW, please visit our website: www.pccw.com.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http://www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.