About the Company

This is a reputable insurer seeking to expand its Customer Experience functions. We are currently searching for ambitious talent to join us as a (Senior) Customer Service Officer.


Job Responsibilities

• Provide effective services to customers across various channels and perform necessary follow-up actions.
• Assist in handling applications and fulfilling policy service requirements, including policy information, policy changes, and claims submissions.
• Support management and recommend productivity/service improvements.
• Assist in the development of customer service projects (e.g., Chatbot, Live Chat).
• Perform ad-hoc tasks as required by management.

Experience & Qualifications

• Minimum of 2 years of experience in Customer Service, with knowledge of insurance products preferred.
• Strong customer-focus with excellent communication skills.
• Fluent in both written and spoken English and Chinese.
• Positive attitude and ability to work effectively under pressure.

To apply online, please click on the link. For a confidential discussion or to submit your resume directly, reach out to Abbie Cheng at [email protected]. Rest assured that all personal information will be treated with the utmost confidentiality and used solely for recruitment purposes.