What You Will Be Doing

• Assist merchants, both newly acquired or existing accounts, on daily operations, including but not limited to order management, logistics arrangement, customer services, bank-end system enquiries, marketing promotion etc.
• Maintain service level to merchants in every aspect
• Assist in merchant training workshops and develop merchant education and marketing materials
• Streamline operation procedures and facilitate the newly acquired merchants in every aspect
• Regular review the workflow in regard to the fast-growing business
• Plan and improve the efficiency of work processes, by working closely with internal stake holders
• Manage and upgrade the E-commerce system to fulfill business needs
• Assist on marketing ideas and exposures, prepare content for the publication of marketing material and oversee distribution
• Carry out and complete ad hoc projects and tasks assigned by Management

Who is our Right Fit        

• Degree in business or other related discipline
• Minimum 1 year of relevant working experience
• Experience in e-Commerce / retail / training/ Customer Service / Marketing industry is an advantage
• Proficient in MS Office, particularly in PowerPoint, knowledge in Salesforce is an advantage
• Good presentation and interpersonal skills
• Fluent written and spoken English and Chinese