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Aftersales Executive

Quantium Solutions (Hong Kong) Limited

  • Company Industries:Others

Job Information

  • Post Date:2024-07-17
  • Location:Wong Tai Sin District
  • Employment Type:Full time
  • Others:Multinational cultural environment
    Young, Dynamic and Friendly Company Culture
    5 days work
  • Job Function:Account  Relationship  Management  

Job Description

Job Responsibilities:
 

  • Work with Key Account Management team to proactively identify potential SMAs and pursue upselling and cross-selling opportunities within the SMAs; 
  • Assess the specific needs of SMAs and product introductions via regular meeting / phone calling; 
  • Continuously monitor customer satisfaction and address any concerns or issues in a timely manner;
  • Collaborate with cross-functional teams (e.g. CS, Operations) to handle customer enquiries to ensure an excellent customer experience; 
  • Develop strong relationships with existing SMAs to foster loyalty and advocacy;
  • Provide general sales support including but not limited to, handling quotations & invoices, rate cards updating, account openings, contract renewals and account receivable
  • Support sales team to handle orders follow-up and related sales revenue reports and forecasts 
  • Handle ad hoc projects as assigned

Job Requirements:

  • High Diploma or above in Logistics, Supply Chain Management, Business Administration, or related discipline;
  • 1-2 years relevant working experiencein sales field or/and customer service field;
  • Good negotiation, communication and interpersonal skills;
  • Good command of written and spoken English, Cantonese and Mandarin;
  • PC Literacy and working knowledge of MS Office;
  • Immediately available is preferred.

We offer attractive remuneration package and fringe benefits to the right candidates. Interested candidates are invited to send detailed resume with Current & Expected Salary and Availability to the Human Resources Department by clicking the “Apply Now” button.

All information received will be treated in strict confidence and used for recruitment purpose only.

Company Info

Quantium Solutions (Hong Kong) Limited

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