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Customer Service Specialist客戶服務專員

Golden Group Consulting Limited

  • Company Industries:Others

Job Information

  • Post Date:2024-07-03
  • Location:Wan Chai
  • Salary:$15,000 – $21,000 per month
  • Employment Type:Full time
  • Others:Customer Service
    madarin
    online
  • Job Function:Customer  Service  Call  Centre  

Job Description

Main Responsibilities:

Customer Follow-up and Problem Solving: Actively follow up and maintain existing customer base, promptly respond to customer needs, provide professional and efficient solutions to ensure customer satisfaction.
Customer Relationship Enhancement: Strengthen connections with customers through effective communication and interaction, establish and maintain long-term stable cooperative relationships, and enhance customer loyalty.
Customer Alignment and Maintenance: Serve as a bridge between customers and the company, responsible for daily customer alignment work, including information transfer, demand collection, project follow-up, and after-sales support, to ensure accurate communication and fulfillment of customer needs.

Requirements:

Education Background: College degree or above, major unlimited, with relevant work experience preferred.
Work Attitude: Conscientious, responsible, with good teamwork spirit and stress resistance.
Language Ability: Fluent in Mandarin and English communication, able to communicate seamlessly with domestic and foreign customers.
Newcomer-friendly: Welcome applications from fresh graduates and individuals without relevant work experience, as well as Hong Kong expatriates working and living in Hong Kong.

Job Type and Working Hours:

Type: Full-time
Hours: Monday to Friday, 9:00 am to 6:00 pm, working five days a week, eight hours per day.

Benefits:

Annual Leave: 10 days of paid annual leave
Visa Support: For eligible graduates, the company can provide iang visa sponsorship

Additional Compensation:

Commission and Bonus: Enjoy additional commission and year-end bonus rewards based on work performance and customer achievements.

主要職責:

客戶跟進與問題解決:積極跟進並維護現有客戶群體,及時響應客戶需求,提供專業、高效的解決方案,確保客戶滿意度。
客戶關係強化:透過有效的溝通與互動,增強與客戶的連結,建立並維持長期穩定的合作關係,提升客戶忠誠度。
客戶對接與維護:作為客戶與公司之間的橋樑,負責客戶的日常對接工作,包括資訊傳遞、需求收集、項目跟進及售後支持等,確保客戶需求的準確傳達與滿足。

崗位要求:

教育背景:大專及以上學歷,專業不限,擁有相關工作經驗者優先。
工作態度:工作認真踏實,責任心強,具備良好的團隊合作精神和抗壓能力。
語言能力:流利的普通話和英語交流能力,能夠無障礙地與國內外客戶進行溝通。
新人友好:歡迎應屆畢業生及無相關工作經驗的新人投遞,同時也特別歡迎在香港工作生活的港漂人士加入。

工作類型與時間:

類型:全職
時間:週一至週五,上午9時至下午6時,每週工作五天,每日工作8小時

福利待遇:

年假制度:提供10天帶薪年假
簽證支持:針對符合條件的畢業生,公司可提供iang簽證擔保服務

補充薪酬:

佣金與花紅:根據工作表現及客戶業績,享受額外的佣金與年終花紅獎勵

Company Info

Golden Group Consulting Limited

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