Key Responsibilities:

Daily Operations:

• Monitor cargo processing metrics, ULD management, and special cargo movements
• Resolve discrepancies and ensure accuracy of loadsheets, flight reports, and documentation
• Arrange special handling as needed (oversized/heavy cargo, etc.)
• Handle incident reports, Cargo Alerts, and provide rapid response during disruptions
• Maintain equipment and asset usage

People Management:

• Motivate and develop staff by reviewing their skills
• Optimize staffing to meet or exceed service standards
• Manage manpower across units, especially during disruptions
• Monitor attendance and take appropriate actions
• Establish clear procedures and guidelines for staff through briefings, emails, and policy recommendations
• Ensure ramp and warehouse safety by reminding staff

Requirements:

• Post-secondary qualification
• Minimum 5 years of airline industry experience, including 3 years in a supervisory role
• Cargo operations experience preferred
• Strong leadership, problem-solving, and communication skills
• Proficiency in English and Chinese
• Ability to work independently and under pressure
• Willingness to work shift patterns

Working hours:

• Five days week, 9 hours per shift

Location:

• Chek Lap Kok

Click "Apply Now" to apply for this position or call Derek Lok at +852 3180 4947 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.