Responsibilities:

• Works with the Event Planning & Co-ordination Department and takes part in event co-ordination and planning such as inspecting site, deciding the floor plan of the event and updating any details in event order.
• Replies customer enquiries properly and efficiently at Customer Service Counters in Meeting Rooms and follow-up action on a daily basis.
• Performs Hong Kong Ticketing Box Office services at counters, including cash or credit card transactions, exchange for tickets, and amendments of ticket details
• Communicates customer enquiries and unsolved issues with the designated departments
• Utilises all previous event records during event planning in order to maximise efficiency and minimise time for both the organiser and Centre’s employees.
• Keep accurate and detailed records of all event planning, set-up, operational and coordination details to provide reference during event critiques, customer reviews and use if event is recurrent.
• Offers on-site support to the events by checking whether the event set up is properly done, greeting with the organiser and responding to any requests during the event
• Performs venue checking such as lighting, maintains the lobby area in good condition and notices departments concerned to follow up
• Less experience will be considered as Customer Service Officer

Requirements:

• Good communication and problem-solving skills
• Good customer service and interpersonal skills
• Responsible, presentable and service oriented
• Good team player and proactive
• Good command of both written and spoken English and Chinese; Mandarin would be advantageous
• Shift duty is required