Responsibilities:

• Deliver high quality and consistent after sales service to customers in Hong Kong and South China region;
• Provide excellent customer support through real-time chat interactions;
• Efficiently manage multi-tasking and prioritize conversations while maintaining a high level of service quality;
• Coordinate with Service Support or oversea to resolve complex issues.

Requirements:

• Bachelor’s degree holder in Shipping, Logistics Management or equivalent disciplines is preferable;
• At least 2-3 years of relevant working experience is highly preferred;
• Proactive, Customer-oriented and able to work independently;
• Good communication skills, able to work under pressure and attentive to details;
• Proficiency in PC skills including MS Office (Excel, Word, PowerPoint);
• Good command in spoken and written English and Putonghua.

When working with us you can expect:

• Stable employment in a dynamic and multinational organisation that is one of the leaders in the market;
• Competitive remuneration package with a wide range of benefits including medical insurance for you and your family members, life insurance, annual leave, paid sick leave and others;
• Hybrid work mode, flexible working arrangement and early releases on major holidays’ eve;
• Great work atmosphere, interactive, encouraging, friendly and supportive team culture.