The Customer Services Officer (CSO) Trainee Program offers a great opportunity to a promising career in the airfreight industry. Successful candidates will undergo a nine-month training program including classroom training, on-the-job coaching and attachment in the core operational areas. Throughout the training, CSO Trainee will become well versed with the core operations of the Company and be prepared to take up the role as one of our next generation leaders.

Upon completion of the training program successfully, trainees will be appointed as Customer Services Officer and are responsible for leading teams to support the enhancement of operational excellence and service standard of the company.

Program Curriculum & Highlights

• On-the-job attachment in different operational sections
• Classroom training in technical and management skills
• Exposure to building a people network

Duties of CSO (Airline Services)
 

• Perform export flight shipment manifesting matters in accordance with airlines requirement 
• Ensure all flight data are created accurately  
• Conduct Dangerous Goods checking, acceptance and rejection (Training will be provided) 
• Ensure the export document are conformed to airline requirement and company procedure 
• Ensure export shipment handling activities are carried out in accordance with airline requirements, company procedures, applicable regulations and service standards 
• Liaise with airline representatives on flight handling details and other special requirements

 Requirements

• Tertiary education or with qualification equivalent to Qualifications Framework (QF) Level 4 
• Experience in aviation or logistic industry is an asset
• Good communication and interpersonal skills
• Analytical and detail-minded in problem solving and decision making
• A self-starter with initiative, positive attitude and willingness to try out new ideas
• Good command of English and Chinese, both spoken and written
• PC literate in Word, Excel and Chinese word processing
• Shift duty is required

Monthly Package HK$17,000 after probation

Staff will be entitled to HK$6,000 one-off new join bonus if joining the Company on or before 30 September 2024***

Staff will be entitled to HK$11,000 one-off bonus after completion of program***

***subject to terms and conditions

We offer the right incumbent attractive remuneration package including 5-day work week, double pay, performance bonus, medical scheme, life insurance, travel allowance and  subsidy for recognition under the Qualifications Framework (QF).

Interested parties please feel free to contact us via WhatsApp 59732928 OR send your full resume with reference no., recent and expected salary to: Human Resources Department, Asia Airfreight Terminal Co. Ltd., 10 Chun Ping Road, Hong Kong International Airport, Lantau, Hong Kong OR Fax to 2286 0374 OR Please click “Apply Now” to submit your application.

To know more about AAT, please visit https://www.aat.com.hk [link removed]

We are an equal opportunity employer and welcome applications from all qualified candidates. We will not be responsible for any disclosure or the loss of personal data during transmission. All personal data collected will be used for recruitment only. Information of unsuccessful candidates will be destroyed after 3 months from the date of application.