Job Description

Responsibilities

• Provide helpdesk, remote and onsite support of IT systems, including the handling of the incident reported from users and undertake the daily support of IT systems in hotel environment
• Perform first tier problem solving and escalation to senior if required
• Install software to PC and/or related equipment
• On-job training will be provided
• Assist in performing any other IT duties as assigned by supervisors.

Requirements

• Certificate or Diploma in Information Technology, Computer Science or related disciplines
• At least 1 year’s working experience in technical support role (hardware & software)
• Good Command of spoken and written English and Chinese
• Shift duty is required and overnight only for urgent case
• Fresh graduates and candidates with less experience will also be considered