Job Responsibilities:

Provide first-line support to end users, answer enquiries and resolving technical issues via phone or email.

• Handle incident such as logging and following with support teams.
• Follow with other support teams for fulfilment of customer request, resolving of incident and answering inquiry.

Follow defined documentation for incident and change management.

Perform first-level troubleshooting and ensure reliable and quality backup management.

Monitor the infrastructure and forward any alerts as needed.

Requirements:

• Diploma holder or above in IT or related disciplines
• 1 year or above relevant working experience

Basic knowledge on IT and desktop computer;

Good team player,  punctuality, good communication and interpersonal skills.

Good telephone manner with customer service mindset. 

Able to work on-site, 

• Fresh graduate would be considered

Immediately available is preferred