Position:

Clerk III (Telephone Operator)

Rank:

Clerk III

Cluster / Hospital / Department:

Hong Kong West Cluster  / Tung Wah Hospital / Administrative Services Department

Salary:

HK$16,816 – HK$26,173 (HGPS point 2 - 9) per month including Monthly Allowance

Up to 15% of total basic salary (after deducting the contribution of Mandatory Provident Fund by Hospital Authority) as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance.

Key Responsibilities:

1.

To provide 7 x 24 hours telecommunication / enquiry service to internal and external users.

2.

To operate hospital’s telephone system, communication tools and all relevant communication systems for disseminating messages to hospital staff.

3.

To answer internal and external telephone calls, convey them to correct / appropriate personnel in the hospital.

4.

To relay important and urgent message by Hospital Group Call to a large number of hospital staff during contingency situation in an efficient and orderly manner.

5.

To update and manage the call groups, canned messages, telephone directories, etc.

6.

To answer telephone enquiries and perform receptionist duties as and when necessary.

7.

To perform the general clerical duties (e.g. filing management, circulars updating, day-to-day clerical support to office in-charge).

8.

To perform any other duties as assigned by supervisors.

 Preferred Attributes / Exposure:

1.

Knowledge of and hands-on experience in common office automation (e.g., Email, Internet, Intranet, etc.) and PC application (e.g., MS Word, Excel, Powerpoint).

2

Ability to perform typing including word processing (both Chinese and English).

3.

Having work experience in Telephone Operator.

4.

Relevant work experience in customer service or receptionist duties is preferable.

5.

Able to work independently, self-motivated and with a strong sense of responsibility.

6.

Good telephone manner and interpersonal skills.

7.

Knowledge of other dialects (e.g. English and Mandarin).

Please submit your application on-line on or before 18 July 2024.

For enquiries, please telephone 2589 8340.