Our client is a leading Insurance Company, they are currently looking for a high calibre to fill up the below position:
 

Senior Officer, Customer Service (Internal Agent Support)
 

Job Duties:

• Handle distributor enquiry on aspect of Underwriting, Policy Administration and Claims.
• Provide excellent end to end service with positive customer mindset.
• Managing large amounts of inbound and outbound calls from sales channel in a timely manner, including counter service if job rotated.
• Identifying distributors' needs, clarify information, research every issues and providing solutions
• Build sustainable relationships and engage distributors by taking the extra mile
• Anticipate escalation and take over calls when needed
• Keep management informed on issues and problems
• Prepare monthly/ annual results and performance reports

Requirements:

• Higher Diploma, Associate Degree or University Degree holder
• 2+ years of relevant working experience in insurance / financial industry
• Good command of both written and spoken English and Chinese
• Excellent communication and interpersonal skills
• Attentive to details, well-organized with good problem solving skills
• Good PC skills of MS Word and MS Excel and Power Point

Attractive remuneration package, fringe benefits and good career prospect will be provided to the right candidate. 

Interested parties please send full resume with followings to jobs5@ peoplus.com.hk

1. Current & Expected Salary
2. Availability
3. Date of Achievement : Academic Result 
4. Quoting the Emp. Ref. No. : CC240708-01

For a confidential discussion about this role please contact Christine at 3998 4486

All personal data provided by job applicants will be used for recruitment purpose only.