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Customer Service Officer

The Hong Kong Polytechnic University

  • Company Industries:Others

Job Information

  • Post Date:2024-07-05
  • Location:Hung Hom
  • Employment Type:Full time
  • Job Function:Other  

Job Description

SCHOOL OF OPTOMETRY

Customer Service Officer (Ref. 240705003-IE)

Duties 

The appointee will be required to: 

(a) provide customer service in the Optometry Clinic and all satellite clinics of the University;

(b) liaise with internal and external bodies on services provided by the clinics;

(c) assume the responsibilities of stock management and order handling; and

(d) perform any other duties as assigned by the Head of School or his/her delegates.

The appointee will be required to work on shift and/or to work on Saturdays/Sundays/public holidays.

Qualifications 

Applicants should have: 

(a) five passes in HKCEE, including English Language (at least Grade C if Syllabus A; Level 2 if results are obtained from 2007 onwards), Chinese Language (Level 2 if results are obtained from 2007 onwards) and Mathematics; or a combination of results in five HKDSE subjects of Level 2 in New Senior Secondary subjects / "Attained" in Applied Learning subjects / Grade E in Other Language subjects, and the five subjects must include English Language, Chinese Language and Mathematics or a recognised diploma/certificate;

(b) at least five years of work experience (including at least one year of customer service and administrative support experience) for HKDSE or HKCEE certificate holders; or at least one year of customer service and administrative support experience for recognised diploma/certificate holders;

(c) an excellent command of both written and spoken English and Chinese, with fluency in Putonghua being an advantage;

(d) sound knowledge of computer applications; and

(e) good communication and interpersonal skills. 

Conditions of Service

A highly competitive remuneration package will be offered.  Initial appointment will be on a fixed-term gratuity-bearing contract.  Re-engagement thereafter is subject to mutual agreement. 

Application 

Please submit an application through PolyU’s career website (https://jobs.polyu.edu.hk/general).  Consideration of applications will commence 19 July 2024 until the position is filled.  The University’s Personal Information Collection Statement for recruitment can be found at https://www.polyu.edu.hk/hro/careers/pics_for_recruitment/.

PolyU is an equal opportunity employer committed to diversity and inclusivity.  All qualified applicants will receive consideration for employment without regard to gender, ethnicity, nationality, family status or physical or mental disabilities. 

Company Info

The Hong Kong Polytechnic University

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