Position:

Telephone Operator

Rank:

Clerk III

Cluster / Hospital / Department:

Hong Kong West Cluster / Grantham Hospital / Health Information & Records Office

Salary:

HK$16,816 – HK$26,173 (HGPS point 2 - 9) per month including Monthly Allowance

Up to 15% of total basic salary (after deducting the contribution of Mandatory Provident Fund by Hospital Authority) as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance.

Key Responsibilities: 

To assist in day-to-day operational and supervisory function at Hospital level in the following areas:

1. To operate hospital’s telephone system and all relevant communication system on 24-hour shift, including overnight shift, weekends and public holidays in addition to normal office hours by duty rotation and is required to report duty during adverse weather and other emergencies.

2. To operate the Hospital’s telephone system (PABX) and all related telecommunication systems. 

3. To answer internal and external telephone calls, manage telephone exchange services.

4. To answer telephone and in-person enquiries from patients and public.

5. To convey important and urgent messages to hospital staff during civil disaster and all types of emergency situations in an efficient and orderly manner.

6. To update and manage call groups, call messages, guidelines, telephone directories, etc.

7. To monitor hospital alarms and inform concerned staffs when emergency occurred.

8. Assist in performing patient registration, enquiries and counter services.
9. Assist in handling medical records.
10. Assist in handling the request for release of patient information, including medical report and dataaccess requests, death documents, etc.
11. Perform any other duties as assigned by supervisors.

Entry Requirements:

1. (a)       Passes in 5 subjects in the Hong Kong Certificate of Education Examination including English Language (Syllabus B),      Chinese Language and Mathematics, or equivalent; OR

(b)    5 subjects in the Hong Kong Diploma of Secondary Education attaining the level specified below:

(i)            Level 2 in English Language, Chinese Language and Mathematics; and

(ii)           Level 2 in New Senior Secondary subjects / "Attained" in Applied Learning subjects / Grade E in Other Language subjects; or equivalent;

2. Ability to perform typing, word processing and / or Chinese word processing.

Preferable Attributes / Exposure:

1. Experience in providing administrative support in hospital preferred.

2. Knowledge of common office automation, PC applications and HA IT systems.

3. Knowledge of Mandarin or other dialects is an advantage.

4. Good communication, interpersonal and organization skills.

5. Relevant experience.

Remarks:

1.

2.

Serving staff who have completed F.5 / S.5 or equivalent and have 2 years' clerical experience within HA may also be considered.

Please submit your application on-line on or before 23 July 2024. For enquiries, please telephone 2518 2241 or 2255 6207.