Applications are now invited to fill the following vacancy in the Customer Experience Department of our Customer Success & Experience Business Group (CSE) – Customer Service Centres Section. Reporting to the Centre Manager, the candidate is required to carry out major duties as follows:

• Provide responsive, efficient, caring, and cost-effective customer services in relation to electricity supply applications, enquiries
• Follow up closely with customers to ensure timely response and delivery of services
• Proactively provide cross-sells and up-sells digital services / products to customers
• Deliver electric appliances product advisory services in stores
• Proactively promote Energy Efficiency & Conservation (EE&C) to customers in Customer Service Centres or designated locations
• Perform general centre operations, inventory management and other administrative duties whenever required.

Requirement:

• Secondary school graduates with 5 subjects passed in HKCEE/ HKDSE including English (Syllabus B) and Chinese with a minimum 2 years working experience in customer service OR Diploma / High Diploma / Associated degree / Degree holder in business or related discipline(s)
• Team player and high adaptability to changes
• Good interpersonal and presentation skills, passionate and able to work independently
• Proficiency in spoken Cantonese, English, and Putonghua
• Willing to rotation to different teams to broaden job competencies
• Willing to work under roster

Please apply by clicking the button “Apply” for application giving a detailed C.V., including career history, current and expected salary, major achievements and personal attributes by 24 July 2024.

Information provided will be for recruitment purpose within the CLP Group and only short-listed candidates will be contacted. We comply with all applicable laws and regulations of HKSAR in handling applications. For details of the Personal Information Collection Statement, please visit our website: https://clp.to/engPICS

For further information on our company, please visit our website: https://www.clpgroup.com/