Where Your Career Takes Flight

Airport Authority Hong Kong (AA) manages and operates Hong Kong International Airport, one of the finest and busiest airports in the world.

We now invite high calibre talent with creativity and passion to join us for a rewarding and meaningful career journey.

We care for our people and provide colleagues with a fair, open and supportive workplace.

By joining us, you will contribute to the continued success and growth of a key infrastructure and economic engine of Hong Kong, gaining invaluable experiences in a unique environment and enjoying boundless opportunities to unleash your full potential.

Together we will share the pride of our leadership status in the global aviation industry and our commitment to sustainability.

Responsibilities

• Provide quality customer services at Customer Service Counter, or other locations designated by the Authority to passengers, airport users and business partners​
• Assist in managing the daily operations of Customer Service Counter​
• Collect enquiry statistics to facilitate operation analysis and planning​
• Perform any other customer service duties assigned by the Authority​
• Required to work on shift duties

Requirements

• Degree holder and fresh graduate are welcomed; associate degree or higher diploma with minimum 2 years’ relevant work experience, or secondary education level with at least 4 years’ work experience will also be considered​
• Associate degree / higher diploma, or secondary education level with only 2 years' work experience will be considered as Operation Officer Trainee​
• Experience in serving the airport community is an advantage​
• Hands-on customer service experience in renowned malls or high passenger flow environment​
• Pleasant personality with approachable and friendly manner for the service provision​
• Proficiency in spoken and written English and Chinese, including Putonghua