What You'll Do
 

• Act as commercial coordinator to assigned customers and ensure customer satisfaction and manage expectations.
• Assist to provide a good working environment for onsite customer representatives to achieve targeted customer satisfaction level.
• Assist Commercial Manager on managing all matters related to assigned accounts.
• Support Commercial Officer and Assistant Commercial Manager to accomplish assigned tasks.
• Provide secretarial and administrative support to customer representatives
• Support on permits application, hotels accommodation booking, and transportation arrangements for customer representatives
• Liaise with local on-site customers as well as overseas airlines customers for their on-site work arrangements in HAECO
• Liaise with external services providers such as hotel sales agents for hotels booking
• Assist Commercial Officer in maintaining customer records, manage the customer representative office and organize all relationship building customer activities/events with internal and external stakeholders
• Daily coordination on customers’ requests and enquiries
• Daily communication and interactions with customer representatives, operations supporting department incl. Equipment Maintenance (Transport), Security and facilities department etc.

What You Need
 

1. Functional and other Relevant Experience

• Minimum of 2 years of customer service / marketing experience or business management aspects; preferably in aviation industry.
• Fresh graduate will also be considered.

2. Qualifications and other Relevant Knowledge

• Recognized diploma in any disciplines, business / management related as an advantage.
• Excellent command of English and Chinese, both spoken and written.
• Good interpersonal, communication and presentation skills.
• A good team player with good customer services skills.
• Good problem-solving skills and capable to address customers concerns.
• Analytical, results-oriented, customer focus and good priority management skills
• Customer focus and service oriented
• Proficient in preparing customer support correspondences and presentations with MS Office applications.
• Independent, well-organized and able to work under pressure with minimal supervision.

Build your career with us to deliver sustainable value to the community and stakeholders.

How to Apply:

Please send your resume with expected salary, quoting the employer's reference no., to: Human Resources Department - Talent & Partnership Team, Hong Kong Aircraft Engineering Company Limited, 80 South Perimeter Road, Hong Kong International Airport, Lantau, Hong Kong OR submit your application via https://careers.haeco.com

Candidates not contacted 4-6 weeks after submission of applications and/or interviews may consider their application unsuccessful.

All information provided by candidates will be treated in strict confidence and will be used for employment purpose only.