Job Responsibilities:

General:

• Provide continuous recommendation to improve the effective and efficient operation process
• Manage and maintain document library of policy, process and procedure to ensure management and distribution in a proper way
• Manage and maintain quality management framework for process and system development
• Coordinate with HQ for global policy and standard deployment

Incident Management:

• Ensure the incident management framework including Categorization, Classification, Escalation, Remediation, Preventive & Report Distribution is in place for DC Services.
• Review the incident sequence, root cause, remedial action & preventative measure to provide constructive suggestion to ensure the preventive and qualified follow-up action in place and on track.
• Host the Incident Review Board (IRB) meeting for major incident review, follow-up and sharing

Change Management:

• Ensure the change management framework including Implementation Plan, Fallback Plan, Impact Analysis, Risk Assessment, Approval, Post Review & Closure is in place for all operation teams.
• Responsible to review the schedule, execution plan, impact & risk assessment to balance the impact from both customer and operation prospective.
• Host the Change Advisor Board (CAB) meeting for major change review and approval.
• Responsible to develop the communication pack to internal parties and external customers for major change.

Job Requirements:

• Minimum 8 years of solid experience in Networks / IT industries and 3 years in Incident & Change Management
• In-depth knowledge of industrial operation standard/best practice in network & IT infrastructure.
• Knowledge in risk assessment and incident & change management.
• Professional certificates in CDCP, ITILv4, CCNA is an advantage.
• Able to work under pressure and handle multi-tasks with ease.
• Strong analytical and problem-solving skills.
• Good communication and inter-personal skills.
   

  Benefits:

• 16 days Annual Leave
• Performance Bonus
• OT pay
• 14 weeks full-paid Maternity Leave
• Birthday Leave  
• 5 days Paternity Leave 
• With medical & dental benefits

We offer rewarding career with attractive remuneration package to the right candidate. Interested parties please send full resume with your availability, present and expected salary, and quoting reference number attention to Talent Acquisition team by clicking Apply Now button.

Only short-listed candidates will be notified.
We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided by applicants will be treated in strict confidential and will only be used for recruitment related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies.
All information on unsuccessful candidates will be deleted from our files within 12 months.

Job Description