Responsibilities:

• Handle customer feedback & complaints in written/verbal format
• Responsible for case investigation
• Establish good customer relationship by providing professional customer care services
• Handle ad hoc assignments and other duties as required

Requirements:

• Matriculated or above with at least 2 years' customer service experience in telecommunication industry
• Customer oriented
• Excellent interpersonal, communication and problem solving skills
• Pleasant, mature, independent and able to work under pressure
• Good PC skills (MS Word, Excel & Chinese Word Processing)
• Excellent command of both spoken and written English & Chinese
• Good spoken Putonghua is an advantage
• Candidate with more relevant experience will be considered as Supervisor

Interested parties please apply with full resume stating present and expected salary by clicking "Apply Now" or visiting our website: www.smartone.com/tc/about_us/careers/ [link removed] 

SmarTone is an equal-opportunity employer.  All data supplied will be kept in strict confidence and will be used for employment related purpose.  We may transfer such data to any agent, contractor or third party who provides services to us with respect to matters relating to your application. Only short-listed candidates will be contacted.

You are welcome to visit our website : www.smartone.com [link removed]  [link removed]