Responsibilities:

• Act as a point of contact for clients, maintaining strong relationships to understand their needs and provide personalized support. 
• Facilitate the onboarding process for clients, ensuring compliance with regulatory requirements and internal policies. 
• Coordinate with internal teams to ensure smooth account setup and activation. 
• Provide ongoing support and assistance to clients, addressing their inquiries and resolving any issues in a timely and professional manner. 
• Conduct regular client reviews to assess their satisfaction and identify opportunities for upselling or cross-selling services. 
• Collaborate with sales team and financial product team to develop and implement strategies for client acquisition and retention. 
• Stay up to date with industry trends, regulations, and market developments to effectively address client needs and provide relevant insights. 
• Handle ad hoc projects assigned by team. 

Requirements:

• Bachelor's degree with major in business administration, marketing, finance, economics or relevant discipline 
• At least 1-year related experience in customer services or sales role in the digital currency or financial sector.   
• Knowledge of the digital currency market and industry, understanding of basic concepts and principles is preferred 
• Familiarity with Hong Kong financial markets and regulations is a plus 
• Passed HKSI paper 1,7,8 or licensed with SFC Type 1 is preferred 
• Sound PC knowledge 
• Good command of spoken & written English & Chinese (Cantonese & Mandarin)