Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Customer Services Officer, EPSCO.

Principal Responsibilities

• Handle enquiries, resolve complaints from merchants and cardholders of EPS Company (Hong Kong) Limited (EPSCO) through telephone and emails in relation to the operations and promotional activities of Electronic Payment Services various products
• Monitor the on-site terminal performance and maintenance service provided by service providers
• Receive, investigate, resolve and respond to enquiries or complaints on irregular transactions from merchants and cardholders
• Solicit feedback from customers to improve product feature changes and system enhancements
• Review the daily operating procedures constantly to reduce redundancy, improve efficiency and effectiveness
• Prepare statistics and management reports on daily operations for ongoing service improvement
• Support the monitoring of Payment by Phone Service internet site's performance and member banks', the key merchants' systems
• Review working procedures and recommend work improvement procedures to increase productivity and operational efficiency
• Prepared to work on shift basis from Monday to Sunday as required (including Public Holidays between 09:00 to 22:00)

• Form 7 level education or above with significant working experience in banking or customer services
• Solid problem-solving and leadership capabilities
• Good planning and organizational skills
• Ability to work effectively, independently and while under pressure
• Self-motivated and customer-focused approach
• Proficiency with common software such as Microsoft Word, Excel and PowerPoint, along with internet operating skills and a good knowledge of computer security

You'll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.