JOB DESCRIPTIONS:  

• Service management for Infrastructure Maintenance Services, including servers / network / operating system / hardware / software and peripherals
• Manage new projects, e.g., new store setting up, store refurbishment, new IT system / solution
• Coordinate with internal key users, internal IT team and external vendors to ensure high quality support
• Understand the business needs and identify how to improve the adoption of the infrastructure to better answer to the needs
• Ensure alignment and compliance to the IT strategy, information security, governance and standards.
• Provide 1st level support for internal applications: ERP, POS, CRM etc., escalate to 2nd/3rd level support (global IT or external consultant / vendor) if necessary

REQUIREMENTS:

• Degree holder in network architecture or Computer Science or similar
• 3+ years of relevant experience
• Strong written and oral communication skills in English and Mandarin
• Experience in a Retail/FMCG company or related projects is preferred
• Experience in networking / windows operating system / Office365 is preferred
• Experience in vendor management / new store project is preferred, international experience is a plus
• Knowledge of major Project Management methodologies (PMP, PRINCE or Agile /SCRUM)