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Customer Service Representative (Part-time)

AXA Hong Kong

  • Company Industries:Others

Job Information

  • Post Date:2024-07-14
  • Location:Southern District
  • Employment Type:Part time
  • Others:Walk-in customer service
    Flexible work schedule, multiple working locations
    Leading Insurance Brand, MNC
  • Job Function:Customer  Service  Customer  Facing  

Job Description

Job Description:

  • Welcome Mainland Chinese Visitors (MCV) and ask visitors to register
  • Issue MCV visitors badge on arrival  
  • Open centres and prepare chops & related stationaries at reception desk
  • Walk clients to meeting room
  • Issue tickets for clients and lead them to waiting area / cashier and show them how to check ticket TV
  • Courier & mail handling
  • Handle phone call enquiry for MCV hotline
  • Coordinate meeting rooms booking
  • Collect specific documents for the meetings
  • Confirm booking & check meeting room set up
  • Manage materials needed for MCV service (eg: iPad, pen, writing pad, etc.) 
  • Tidy up and make sure sufficient leaflets on shelf
  • Support MCV verifications
  • Allow flexibility to on duty at 3 service centres (Times Square, AXA Tower & China HK City)
  • Availability on weekends and holidays will be an added advantage

Requirement:

 

  • Form 5 or above, current students are also welcomed
  • Excellent command of spoken Mandarin, acceptable written and spoken English and Chinese 
  • Able to perform general administrative work, acceptable knowledge on iPad & electronic platform 

Company Info

AXA Hong Kong

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