Medical Affairs Customer Service Specialist
TDCX (HK) Limited
- Company Industries:Others
Job Information
- Post Date:2024-07-14
- Location:North Point
- Employment Type:Full time
- Others:5-day work; Office hour (Mon - Fri 9:00am - 6:00pm)
Young and friendly company culture
Fresh graduates are also considered - Job Function:Customer Service Call Centre
Job Description
#BeMore
Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- A positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangement
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
Job Responsibilities
- To answer medical enquires via phone calls and emails
- To provide quality and accurate information to customers in a professional manner
- To work closely with teammates to help meeting client objectives
- To follow-up on customer complaints and tackle the problems timely and professionally
- To prepare and submit daily and monthly reports to management and global team
- No selling activities involved
Job Requirements
- Good command of spoken and written English and Cantonese. Putonghua is an advantage
- Degree in Biology / Biomedical Sciences / Medical Science / Science / Related Healthcare Discipline
- At least 1 year of relevant experience in relevant field
- 1 - 2 years of call centre working experience is highly preferred
- Strong communication skills with the ability to communicate effectively with internal and/or external contacts
- Good PC skills in PowerPoint, Excel and Word
Company Info
TDCX (HK) Limited
Contact
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