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Medical Affairs Customer Service Specialist

TDCX (HK) Limited

  • Company Industries:Others

Job Information

  • Post Date:2024-07-14
  • Location:North Point
  • Employment Type:Full time
  • Others:5-day work; Office hour (Mon - Fri 9:00am - 6:00pm)
    Young and friendly company culture
    Fresh graduates are also considered
  • Job Function:Customer  Service  Call  Centre  

Job Description

#BeMore

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

  • Attractive remuneration, great perks, and performance incentives 
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • A positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangement
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards

Job Responsibilities

  • To answer medical enquires via phone calls and emails
  • To provide quality and accurate information to customers in a professional manner 
  • To work closely with teammates to help meeting client objectives
  • To follow-up on customer complaints and tackle the problems timely and professionally 
  • To prepare and submit daily and monthly reports to management and global team   
  • No selling activities involved 

Job Requirements

  • Good command of spoken and written English and Cantonese. Putonghua is an advantage 
  • Degree in Biology / Biomedical Sciences / Medical Science / Science / Related Healthcare Discipline 
  • At least 1 year of relevant experience in relevant field
  • 1 - 2 years of call centre working experience is highly preferred
  • Strong communication skills with the ability to communicate effectively with internal and/or external contacts
  • Good PC skills in PowerPoint, Excel and Word

Company Info

TDCX (HK) Limited

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