Main Responsibilities

Brand Passion

• Acts as a Maison ambassador; demonstrates and encourages enthusiasm and excitement for the brand, the history, and the culture
• Understands the brand guidelines; adheres to all brand standards
• Demonstrates an understanding of the market, competitors, local economic, social and cultural environment

Business Planning

• Monitors business results and sales associates performance
• Aligns boutique sales goals with the business plan and facilitates an environment for sales growth
• Supports execution of a successful activation and marketing plan that helps business goals
• Demonstrates an understanding of data and reports and uses them effectively to drive results
• Gathers and provides customer and staff feedback to Boutique Manager for future business planning

Leadership

• Provides instructions and directions for the team in alignment with the business plan, delegates work with clear expectations
• Coaches the team to understand and utilize product knowledge appropriately to drive sales
• Meets with the team members and understands what motivates each individual
• Identifies individual strengths and development areas for future development and growth
• Provides feedback in a timely manner and coaches team to improve performance; follows up with the team on a regular basis to assess progress
• Supports and fosters Montblanc On-Boarding Process
• Assists smooth integration of new joiners; analyses the team needs and effectively works with Boutique Manager to retain top talent

Sales & Customer Services

• Models expert understanding of the luxury selling culture and coaches sales associates to effectively apply all principles; is an entrepreneur acting manager on the sales floor in the absence of the Boutique Manager
• Supports the monitoring of key business drivers based on the business analyses
• Promotes clienteling, ensure the team to collect qualitative data and coach the team to establish trust and develop strong business relationships with clients
• Monitors the team provides excellent services to each individual entering the boutique, in line with Montblanc standards of customer service
• Ensures after sales services is well done
• Handle communication with complaining customer in a confident way and turn a complaining customer into a happy customer

Boutique Operations and Administration

• Demonstrates and controls all selling operational processes; maintains accurate documentation
• Assists management in controlling the inventory, assuring the consistency, correctness and appropriateness of the stock at any time
• Assists boutique manager in monitoring merchandising plans, especially for novelties. Ensures boutique visibility and environment align with brand standards
• Fully aware of procedures & guidelines, ensures understanding and adherence to these guidelines
• Ensures proper maintenance, keeps up the boutique in excellent states at all times

Candidate Profile

• Tertiary educated with minimum 4 years sales experience in luxury retail, preferably with sales background in accessories and watches, 1 year in supervisory level
• Good command of Cantonese, English and Mandarin. Other languages are advantageous
• Excellent selling, customer service and clienteling skills
• Sincere, warm and pleasant, and adaptable to changes
• Strong leadership with people management skill, with excellent interpersonal & communication skills
• Proactive, organized, multi-tasking, strong analytical and problem solving skills
• Computer knowledge in Word, Excel and PowerPoint