Key Areas of Responsibility

• Drives for high levels of customer satisfaction by ensuring timely and correct execution of service obligations in accordance with the contracts (warranty and Service) and/or solving of complaints, inquiries and requests about technical products. 
• Analyses and solves application failures, complaints (on or offsite), supports upgrades, drives root cause analysis and preventive action. Keeps customers proactively informed. 
• Drives feedback loops towards Systems & Service Centers / Divisions.
• Fulfills documentations for service related issues and resolutions and / or keeps complaint database up to date. 
• Participates in new projects during installation, commissioning and acceptance testing as required or in support of System Center. 
• Proposes additional services as required through maintaining intimate customer relationship. 
• Provides special / custom training to customers upon request

Skills& Experience

• Product applications, solutions and field services business knowledge 
• Knowledge on products, systems and Customer Support Tool 
• Systems & Services Improvement 
• Commercial awareness 
• Product warranties
• Possesses strong learning agility 
• Collaboration and execution 
• Candidate with Engineering education background is a plus