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Customer Service Officer / Senior Customer Service Officer

i-CABLE Communications Limited

  • Company Industries:Others

Job Information

  • Post Date:2024-07-11
  • Location:Tsuen Wan District
  • Employment Type:Full time
  • Others:Handle BMO inbound enquires & enterprise customers
    Work on site, 7x24 and overnight shift duties
    Fresh graduates are w
  • Job Function:Customer  Service  Call  Centre  

Job Description

Responsibilities:

  • Shift duties (7x24)
  • Coordinate with fiber management & network & TV operation for case resolution
  • Handle Building Management Office inbound enquires and enterprise customers
  • Carry out data center operational tasks with data backup, performance monitoring & controls
  • Perform Tier 1 technical support for system and network operations like health check
  • Perform system documentation and preparation of reports

Requirements:

  • Form 5 or above
  • Minimum 1-2 year relevant working experience
  • Basic knowledge on IT and desktop computer
  • Hard-working, punctuality and positive attitude
  • Able to work on-site, 7x24 shift and overnight shift
  • Fresh graduates are welcomed in junior position

 

We offer competitive remuneration packages and career development opportunities. Please visit our website www.i-cablecomm.com for company details and other vacancies information.

Your application may be forwarded to any affiliate companies and successful applicant may be seconded to work at any office as assigned. The information received will be used for consideration of employment only and all personal data supplied will be destroyed within 3 months.

We are an equal opportunity employer.

Company Info

i-CABLE Communications Limited

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