Job Descriptions 

• Provide technical and customer support via phone and email to address query/incident reported from users
• Identify, diagnose, and resolve problems related to PCs, application, software, mobile device, system and network issues
• Log customer requests into the system, ensure proper tracking / follow up and escalation of incidents for additional troubleshooting as if required
• Cooperate with different providers / venders for problem solving
• Coordinate and place order to different suppliers
• Data entry and updates for service registration and contract renewal
• Monitor network infrastructure, applications, and hardware to maintain service quality

Requirements

• 3 years or above customer service and IT experiences
• Knowledge of Routing and Switching, firewall technology, network security principles, and network monitoring.
• Hands-on experience in Data / IP networking, configuring and operating routers and switches is an advantage
• Strong analytical, problem solving and willing to learn
• Good customer service sense and communication skills, able to work independently and under pressure
• Solid experience in Data Centre, MPLS VPN and ISP is a must
• Immediate availability is definitely an advantage

We offer a good remuneration and fringe benefits to the qualified candidate. Interested parties, please click "Apply Now" to submit your application with your full resume stating present & expected salary.