為配合客戶業務需要，香港電訊專業客服現正招聘上述職位。

Responsibilities 主要職責:

• Handle customers’ enquiries and complaints via telephone in a positive and professional manner為顧客提供優質的客戶熱線服務，解答電話查詢
• Follow the pre-set procedure and workflow in order to complete daily job professionally  依據預先設定的工作程序和流程，專業地完成日常工作
• Proactively learn and grasp latest knowledge/information so as to resolve and provide up to date and appropriate solutions to customers 主動學習並掌握最新相關知識/資訊，為客戶解決並提供最新及適切的解決方案
• Record and follow up customer problems and complaints記錄並跟進客戶問題和投訴

Requirements 入職要求:

• HKCEE/ HKDSE or above中五或香港中學文憑考試以上教育程度
• Good command of both written and spoken English and Chinese能操流利廣東話，略懂英語、國語
• Strong with customer services skills, telephone manner and communication skills具備良好客戶服務技能及溝通技巧
• Customer-oriented, Pro-active, willing to learn, able to work independently 以客戶為先，積極主動，樂於學習，並且能獨立工作
• Knowledge in computer applications e.g., Internet, Microsoft Office懂簡單電腦操作，包括中英文打字

• Fresh Graduate will also be considered歡迎應屆畢業生

** Candidate with more experience will be considered for the position of Senior Customer Service Executive 具備有關客戶服務經驗會者可優先考慮高級電話客戶服務員**
 

 Work location and schedules 工作地點及工作時間

• Location: Mei Foo

工作地點: 美孚

• Working days a week: 5 day  (Mon – Sun)

工作時間: 每星期5天工作  (星期一至星期日)

• Working hours: Shift duties ; 8.5 hours a shift

需輪班，每更8.5小時

Benefits 福利:

• 5-day work per week 五天工作週
• Gratuity $6,000約滿酬金$6,000
• Late shift allowance $1,800/month夜班津貼,每月最高可達$1,800 (如適用)
• Structured training programme完善在職培訓

Interested parties please click "Apply Now" button for application or Whatsapp 9020 1638 for inquiry.

有意應徵者請按“立即申請“或透過Whatsapp 9020 1638查詢

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement( www.hkt.com/privacy-statement ), a copy of which will be provided immediately upon request.

香港電訊為平等機會僱主，歡迎所有合資格人士申請職位。申請人所提供的資料絕對保密，並只作與招聘有關的用途。在使用求職者所提供的個人資料時，僱主會嚴格遵守其個人資料政策的規定，並在收到有關要求時，會隨即提供一份有關政策的複本。