Key Responsibilities: 

• Monitor and analyse brand activities to generate reports on consumer insights, responses, and product quality feedback.
• Develop system logistics and requirements based on business goals and suggest operational workflows to support CRM and marketing programs.
• Coordinate with teams on CRM system enhancement projects, including requirements, project management, and user acceptance testing.
• Manage CRM operational budgets, including preparing budgets, handling BAU tasks, and working with procurement.
• Develop and implement the marketing acquisition programs to enhance customer engagement, satisfaction, and loyalty.
• Provide support for other departmental reporting and activities.
• Support departmental administrative tasks, including marketing spend tracking, contract handling, vendor set-up, and sampling/delivery order management.
   

Requirements 

• 2 years experience in customer services 
• Higher diploma or above / Degree holder 
• Strong communication and interpersonal skills 
• Self-motivated and can work as a team 
• PC application skills including Microsoft Word, Excel, and Chinese word processing 
• Proficiency in Chinese and English, fluent Putonghua will be an advantage 
• Independent, well-organized and detail-minded