Key Responsibilities: 

• Assist in monitoring and analysing brand activities to generate reports on consumer insights, responses, and product quality feedback.
• Help develop system logistics and requirements based on business goals, and suggest operational workflows to support CRM and marketing programs.
• Provide support for CRM system enhancement projects, including assisting with requirements gathering, project coordination, and user acceptance testing.
• Provide support for managing CRM operational budgets, including preparing budget documents, handling day-to-day tasks, and working with procurement.
• Support the development and implementation of marketing acquisition programs to enhance customer engagement, satisfaction, and loyalty.
• Provide assistance for other departmental reporting and activities as required.
• Support departmental administrative tasks, including marketing spend tracking, contract handling, vendor set-up, and sampling/delivery order management.
   

Requirements 

• 1 years experience in customer services 
• Higher diploma or above / Degree holder 
• Strong communication and interpersonal skills 
• Self-motivated and can work as a team 
• PC application skills including Microsoft Word, Excel, and Chinese word processing 
• Proficiency in Chinese and English, fluent Putonghua will be an advantage 
• Independent, well-organized and detail-minded