The Organisation

Kadoorie Farm and Botanic Garden (KFBG) is a nature conservation and education center that spreads over 148 hectares of land on the northern slopes of Tai Mo Shan. It lies in a valley, with a stream running down through the diverse (sub)tropical forest. You can find theme gardens, greenhouses, vegetable and fruit terraces, walking trails and public education displays of plants and animals, whilst the largest part of the estate is managed as a nature reserve. 

Our team consists of educators, ecologists, botanists, zoologists, conservation officers, spatial analysts, veterinarians, geneticists, arborists, horticulturists, gardeners, animal keepers, farmers, communicators and marketeers. Lessons learnt from hundreds of projects and initiatives are used to raise awareness, educate the public and catalyse behaviour change to protect nature and the environment. 

With more than half of the century serving Hong Kong dedicatedly, KFBG has been evolving focuses and now striving to harmonize humanity’s relationship with nature through 3 core aspects: Nature Conservation, Holistic Education, and Sustainable Living.

For more information, see www.kfbg.org and www.greenhub.hk.

We invite you to be part of this unique institution, as we are looking for an Assistant Operations Officer, who is good in general administration, has a heart for nature, and wants to make a difference in this world.

Job Summary

The position is responsible for various operational tasks and activities to ensure the smooth running of daily operations of the Operation Office. This role involves carpool operations and management, overseeing attendants for cleaning services, handling reception and internal logistics at the operation office, providing support for company-wide events, managing organization-wide materials ordering related to operations, offering emergency support, and ensuring visitor satisfaction in terms of facilities in the site. The incumbent plays a vital role in maintaining efficient operations and enhancing the overall visitor experience in terms of site facilities satisfactory level.

The position reports directly to the Assistant Facilities Manager (Operations).

Major duties:

• Coordinate carpool operations, including carpool booking, vehicle purchasing, vehicle maintenance, and fuel management.
• Coordinate carpark operations, including carpark booking, vehicle on-site checking and EV charger utilization. 
• Ensure adherence to carpool policies and procedures. 
• Assistant in overseeing the performance of the carpool and carpark, providing guidance and support as needed.
• Assistant to manage attendants and contractors responsible for cleaning services.
• Assign duties, monitor performance, and ensure proper training and adherence to cleaning protocols and KFBG practices.
• Maintain inventory of cleaning supplies and equipment.
• Be the representative of the operation office reception area, including hosting, greetings, and notifying staff of external guests (non-visitors) arrivals.
• Perform on-shift duties, ensuring the smooth functioning of daily operations of the Operation Office based on the needs

Handle internal logistics, such as mail and package delivery, printing, and other administrative support.

• Maintain a professional and welcoming environment at the operation office.
• Provide operational services support for organisation-wide events.
• Coordinate attendant pool manning, delivery and site logistics, and other facilitations as required.
• Assist in the setup and teardown of event spaces.
• Manage the ordering and replenishment of materials related to operations, such as toilet tissue paper, cleaning detergent, printing paper, and stationery.
• Ensure adequate stock levels and coordinate deliveries.
• Monitor usage and report any discrepancies or issues.
• Provide support during emergencies, including assisting with poaching or medical incidents.
• Collaborate with relevant authorities, such as ambulance services, to ensure a prompt and effective response.
• Assistant to manage operational facilities such as first aid box, walkie-talkie, water dispenser and access card. 
• Conduct regular patrolling of the lower to mid farm area to ensure a safe and pleasant visitor experience.
• Perform routine checks of facilities, report any maintenance issues, and coordinate with the maintenance team for timely resolutions.

Requirements:

• Commitment to the mission, vision, and values of KFBGC.
• Minimum of 3 years relevant working experience. 
• Degree holder in relevant fields preferable, candidate with experience with lower academic qualification would also be considered.
• Prior experience in operations, facility management, or related roles is advantageous.
• Proficiency in written and spoken English and Cantonese, and computer literacy.
• Good organizational and multitasking skills with the ability to manage competing priorities.
• Proficient communication and interpersonal skills.
• Detail-oriented with a focus on quality and efficiency.
• Ability to work independently and collaboratively in a team environment.
• Flexibility to work on shifts, including weekends and public holidays.
• Proficiency in MS Office applications.
• A proactive and customer-focused approach.
• And any other tasks in the team as assigned when needed

Interested parties, please send your CV with current / last salary, expected salary and availability together with a short essay/ cover letter about what motivate you to apply for this position to the People & Culture Department, Kadoorie Farm & Botanic Garden Corporation, Lam Kam Road, Tai Po, New Territories, Hong Kong or via email at [email protected]